Front Office and Guest Relations
The Front Office and Guest Relations Department at a hotel serves as the face and heartbeat of the establishment, responsible for a range of crucial guest services.
From the moment guests enter, the front office team facilitates a seamless check-in process, providing warm welcomes and offering information about the hotel's amenities. They handle reservations, ensuring room availability and managing guest requests. The front office acts as a vital communication hub between various hotel departments, ensuring smooth coordination to meet guest needs. Additionally, it plays a pivotal role in ensuring the safety and security of guests while maintaining a friendly and approachable atmosphere.
Whether assisting with check-outs, providing local area insights, or responding to inquiries, the department is dedicated to creating a positive first impression and ensuring a satisfying and memorable stay for all guests.
You can join as a:
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- Receptionist: You will be greeting guests, managing the check in and check out process, answering guest questions or requests, providing information to guests and team, plus assisting in maintaining the front desk area.
- Concierge: You will act as the primary point of contact for guests, providing exceptional service and assistance with various requests to enhance their experience.
- Front Office Supervisor: You will be a senior member of the front office team, where you will be responsible for the smooth running of allocated shift.
- Front Office Manager: You are responsible for the operations, the team and business performance of the Front Office department. You will be a head of department.
